Trust Starts Before We Fire Up the Ovens
You hand us the details of your board dinner, your wedding, your company retreat. You trust us to get the dietary restrictions right. You trust us to show up on time with hot food. You should also trust us with the information you type into this website.
We wrote this privacy policy in plain English. We run a catering company, not a law firm. We want you to understand exactly what happens to your data when you request a quote from Gourmet Catering Co. This policy takes effect on May 24, 2026.
The Information We Actually Collect
We need specific details to feed your guests properly. We cannot build an accurate quote on guesswork. When you fill out our inquiry form, we ask for direct contact and event information.
We collect your name, your email address, and your phone number. We ask for your company name if you are booking a corporate event. We ask for event specifics. Guest counts. Venue locations. Known allergies. Loading dock instructions.
We need loading dock instructions because moving a 50-pound insulated cambro of hot soup requires a freight elevator. We need your phone number to call you when the delivery van hits traffic on the interstate. We do not collect this data for fun. We collect it to execute your event.
How We Use Your Details
We use your information to do our jobs. If you ask for a quote on a 50-person breakfast buffet featuring our house-cured salmon and dill cream cheese, we use your email to send you that exact quote.
We use your allergy notes to ensure the gluten-free tartlets stay completely isolated from the brioche stations. We use your venue address to calculate accurate delivery fees and travel times for our staff.
We do not sell your data. Data brokers have no place in the hospitality business. We will never rent your email address to third-party marketers. You will not suddenly receive spam from random event planners just because you booked a lunch with us.
Cookies and Website Analytics
We use cookies. Most functional websites do. We use them to understand how people navigate Gourmet Catering Co.
We rely on Google Analytics and Google Search Console. These tools show us which pages get traffic and which pages get ignored. If 500 people look at our braised short rib menu but nobody clicks the contact button, we know we need to fix that page. Maybe the photos look dull. Maybe the pricing is confusing.
Analytics help us improve the actual content on this site. We track clicks. We monitor bounce rates. We adjust our site.
These analytics tools collect anonymous data. They log your IP address, your browser type, and the time you spent on the site. They do not tell us your name. They do not tell us where you live. You can disable cookies in your browser settings at any time. The site will still work, but some forms might load slower.
The Software That Keeps Us Running
We share your information only with the essential software that keeps our business operational. We cannot run a modern catering company on paper alone.
- Our CRM: We use a secure customer relationship manager to hold your event details, Banquet Event Orders, and contracts.
- Our Email Provider: We use a third-party service to send out your invoices and tasting schedules.
- Our Payment Processor: We use an encrypted gateway to handle your deposit and final balance. We never see your full credit card number.
These companies have their own strict privacy policies. They cannot legally use your data for their own marketing. They exist strictly to process our daily operations.
Data Retention and Your History
We keep your event details on file for a few years. Repeat clients love this.
When you call us back for next year’s holiday party, we already know the CEO hates cilantro. We already know you need exactly 12 vegan meals. We keep the history to make your next booking faster and more accurate.
We also keep financial records for tax and legal compliance. The IRS requires us to hold onto invoice data. We cannot delete your payment history just because the event is over.
Your Rights Over Your Data
You own your personal information. You have total control over what we keep in our active marketing files.
You can ask us for a copy of everything we have on file. You can ask us to correct a misspelled name or an updated email address. You can tell us to delete your record entirely from our marketing and CRM databases.
Send an email to [email protected]. We will handle the request within five business days. No hoops to jump through. No endless automated phone menus.
How We Protect Your Information
We protect your digital data the same way we protect our commercial kitchen. We lock the doors. We restrict access.
Only the event coordinators and the executive chef see your specific event notes. We do not leave printed Banquet Event Orders sitting on the public tasting table. We force SSL encryption on every page of this website. Any data you submit through our contact forms travels through an encrypted tunnel.
No system is flawless. The internet carries inherent risks. We take every reasonable precaution to keep your details locked down, but we cannot guarantee absolute perfection against advanced cyber threats. If a data breach ever compromises your personal information, we will notify you immediately.
Changes to This Policy
We update this page when privacy laws change or when we add new software to our booking process. We will not send you an annoying pop-up every time we fix a typo in this document.
If we make a massive change to how we handle your data, we will post a clear notice on the homepage. We recommend checking this page once a year if you are a recurring corporate client.
Contact the Team
Real people read the emails here. If you have a question about how we handle your data, ask us directly. We prefer clear communication over confusion.
Email us at [email protected]. We monitor this inbox during normal prep hours. You will get a response from a real staff member, not an automated bot.